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Faq

How do I know which hat size will fit me or my child?

Everyones head is a different size and the most accurate way to ensure a correct fit is to measure you or your child's head. Using a measuring tape measure around your head just above your ears, making sure the tape is taught but not tight.

For your child you may like to check their health record books for the latest head circumference. These books also give you an idea as to whether your child's head is above or below average size. The following table shows the average sizes per age group. These are averages only.

Age Range Average Size Range
Birth 32-39cm
3 months 38-44cm
6 months 41-46cm
9 months 43-48cm
12 months 44-49cm
15 months 45-50cm
18 months 45-51cm
21 months 46-51cm
24 months 46-51.5cm
30 months 46.5 – 52cm
36 months 46.5 – 52.5cm

Where will I find the care instructions for my Winnie&Clem products?

Because most Winnie&Clem products are reversible it is not possible to include a care label on the item. However the fabric composition will be included in the item description, and can be cared for by following these care instruction:

100% Cotton:
Machine Wash
Line Dry
Warm to Hot Iron
Can be tumbled dry.

Wool or Wool Blend:
Dry Clean Only

Shabby or Wool Felt Flowers:
Due to the delicate nature of these products they should only be sponged clean by hand. Do not machine wash or hand wash. Do not tumble dry.

What if I am not happy with my purchase when I receive it?

At Winnie&Clem we like our customers to be happy. If so some reason you are not happy with your product please contact me within 7 days of receiving your product. We will offer refunds on the product purchase price if the product is returned via Australia post in its original packaging, unused and un-worn. We will not refund postage expenses.

How much will shipping cost me?

Winnie&Clem is located in country NSW, Australia.
All items are posted with Australia Post. Postage costs will be calculated based on weight of the product(s) you have purchased.
You may choose from standard, express or registered post. All items are posted in a pre-paid satchel, which guarantees protection from the weather and online tracking via Australia Post.
We do also post internationally. Please select your region upon checkout.

How can I pay for my order?

We accept both Paypal and direct bank deposit.
Please make your preferred choice upon checkout.

How will my products be packed?

Your Winnie&Clem purchases will be flat packed to make them easy to post. When you receive your parcel you may find that your items are bent, creased or slightly misshapen. Please be reassured a good iron or steam will reshape your items.
To reshape the brim and visors of your hats or caps, please press these with a hot iron and steam and then reshape.
Hats and bags are most easily pressed by placing them over the end of your ironing board.